Helping Your Board to Be More Effective

By Virgil R. Carter

Governance by an organization’s volunteer boards and leadership is the key to organizational success.  Effective governance helps make an organization successful and enjoyable.  Less than effective governance may make an organization dysfunctional and a true pain.  Thus, we all seek effective governance by our boards and volunteer leaders.  But where to start to help ensure and sustain effective governance? 

A critical starting point is to recognize what a vital resource time is. Recruiting new board members is challenging because volunteers are concerned about drains on their time. Governing well is critical because a board’s time together is limited. Thus, how you and your board use time really matters.

Boards that are forward-looking, focused on strategy, provide the maximum effective (and enjoyable) leadership when time is limited.  Strategic boards spend the majority of their time identifying broadly important outcomes, setting priorities, and monitoring the way the staff and other volunteers implement major initiatives.

Here are five steps volunteers may take for an effective, productive, and rewarding board.

1.      Define success. Establish and practice a shared definition of organizational success. No matter how well an organization may perform in any 12-month period, if it can’t perform effectively year in and year out, it can’t really be called a successful organization. Thus, success has a lot to do with consistency and continuity over time.

2.      Understand your core assets. Every organization has core assets.  Typically they include:  1) knowledge, 2) community, and 3) advocacy. These are the resources for an organization’s accomplishment of its mission.  Volunteers and staff must be strategically focused on the welfare of assets that cause members and customers to value the organization.

3.      Think the unthinkable. Ours is a rapidly changing world in which we face unprecedented competition. To remain both up-to-date and competitive, focus on and prepare for the unthinkable—both opportunities and threats. Effective boards consider the one thing that would most revolutionize their organization and the one thing that would most jeopardize it. Thereafter, boards focus strategically to realize the opportunity and head off the threat.

4.      Set priorities and monitor them. Resources are always finite—there are never enough. So develop strategic priorities and communicate what is truly important. To maintain a strategic perspective, boards must think in terms of what is important, not how to achieve results. The staff and others of the organization’s operational side are the ones to be held responsible for executing the action.  

5.      Establish a respectful staff partnership. The professional staff of an organization offer important resources—so important that it may be impossible for a board to be truly strategic without them. For example, staff members may have access to knowledge, contacts, and resources that may be unknown to a board. The staff is uniquely positioned to help develop and implement a definition of organizational success that’s built upon consistent performance, year after year.

Effective boards are both productive and enjoyable where it matters most:  achieving the organization’s mission year after year.